버라이즌은 2026년 1월 14일 전국적인 심각한 서비스 장애를 겪었으며, 이로 인해 10시간 이상 휴대전화 통화 및 데이터 서비스가 중단되었습니다. 뉴욕, 휴스턴, 댈러스, 필라델피아, 마이애미 등 주요 도시에 영향을 미친 이 서비스 장애는 동부 표준시 정오경에 시작되어 오후 10시 20분에 해결되었습니다. 다운디텍터에 따르면 150만 건 이상의 장애 신고가 접수되었으며, 고객들은 'SOS' 모드와 신호 경고 등의 문제를 보고했습니다.

대응책으로 버라이즌은 공개 사과와 함께 피해 고객에게 myVerizon 앱을 통해 20달러의 계정 크레딧을 제공하고 있습니다. 또한 기업 고객들에게는 보상에 대해 직접 연락할 예정이라고 밝혔습니다. 포브스는 버라이즌의 상황 인정 발표를 인용하며, 

Verizon

Verizon experienced a significant nationwide outage on January 14, 2026, disrupting cellular calling and data services for over 10 hours. The company has acknowledged the issue and is offering compensation to affected customers. Key points include:

- **Outage Details**:
  - The disruption began around noon ET and was resolved by 10:20 p.m. ET.
  - Customers reported "SOS" mode and no signal warnings on their devices.
  - Major cities affected included New York, Houston, Dallas, Philadelphia, and Miami.
  - Over 1.5 million outage reports were tracked by Downdetector. ([apnews.com](https://apnews.com/article/85d658a4fb6a6175cae8981d91a809c9?utm_source=openai))

- **Verizon's Response**:
  - Issued a public apology, stating, "We let many of our customers down and for that, we are truly sorry."
  - Announced a $20 account credit for affected customers, accessible via the myVerizon app.
  - Business customers will be contacted directly regarding compensation. ([forbes.com](https://www.forbes.com/sites/antoniopequenoiv/2026/01/15/verizon-outage-network-gives-customers-20-credit-after-10-hour-disruption//?utm_source=openai))

- **Legal Considerations**:
  - Verizon's terms of service limit liability during outages, making mandatory refunds unlikely.
  - Customers seeking compensation beyond the offered credit may face challenges due to arbitration clauses. ([knowinsiders.com](https://knowinsiders.com/verizons-20-credit-how-to-claim-it-is-it-fair-and-what-responsibility-44751.html?utm_source=openai))

While Verizon has taken steps to address the outage and compensate customers, the adequacy of the $20 credit and the company's overall response have been subjects of public discussion.


## Verizon Offers Credits After Major Service Outage:
- [Verizon says hourslong outage that disrupted calling and data services has been resolved](https://apnews.com/article/85d658a4fb6a6175cae8981d91a809c9?utm_source=openai), Published on Wednesday, January 14 

버라이즌, 대규모 서비스 장애 후 고객 크레딧 제공